It all starts with the customer

I had to shake my head. They were rolling out yet another process to make their company better. It would allow them to track quotes, track their hit rates, measure how fast quotes flowed through the system, and ensure that all information was received before a quote...

Get out of the way

It is not easy to say, but sometimes I’m my own worst enemy. I insert myself into every crevice of our business and insist on doing it myself. While I’m pretty competent, I am definitely not fast. Also, since I can’t do everything at once, I often...

There are two winners in any contest

The other day I was asked how I could have the highest sales in the company yet I had the fewest quotes in our system. There are two winners in any contest: the person who takes first place, and the first person to walk away. Some people view sales as a numbers game,...

Get out of the way

Frustration It all boiled over. They were not really mad to each other, but one night it all came to a head. When I talked to Bob the next day he was exhausted. They had talked – and sometimes shouted – into the wee hours of the morning, but it...

Finding mentors

I met Norman two years ago. When we first started talking it was purely business. He needed good people to represent his company and we were looking for a great deal on equipment. Norman was the regional representative for Ektelon, the top racquetball equipment...